Last updated: January 2025
What data we collect
We collect information to provide better service to all our users. This includes:
- Information you provide: When you contact us or use our service, you may provide information such as your name, email address, phone number, and details about your travel situation.
- Automatically collected data: When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, pages visited, and time spent on the site.
- UTM parameters: We track click IDs and UTM parameters from Google Ads, Bing Ads, and other marketing campaigns to understand which advertising sources bring visitors to our site.
- Geographic data: We derive general location information from your IP address to help us understand where our visitors are coming from.
How we use your data
We use the information we collect to:
- Provide and improve our travel assistance services
- Understand which pages and services are most helpful to users
- Track the effectiveness of our advertising campaigns
- Communicate with you about your inquiries and our services
- Maintain the security and integrity of our website
What we don’t do
- We do not sell your personal information to third parties
- We do not share your information with advertisers for their marketing purposes
- We do not identify you personally unless you choose to provide identifying information
Third-party services
We use the following third-party services:
- Google Analytics: For website usage analytics and understanding visitor behavior.
- Microsoft Clarity: For session recording and heatmaps to improve user experience.
- ipinfo.io: For geographic location from IP address.
- Google Ads & Bing Ads: For click tracking via gclid and msclkid parameters.
Contact form submissions
When you send a message through our contact form, we store your name, email address, optional phone number, topic and message in our website database so we can respond, and we send a copy to our team by email. We do not store your IP address with your message. Messages are deleted automatically after 12 months. You can ask us to export or delete your messages at any time using the contact details below.
Cookies
We use cookies to enhance your experience and gather analytics. You can control or disable cookies through your browser settings.
Data retention
We retain data only as long as necessary for the purposes outlined in this policy. Website analytics data is typically retained for up to 26 months.
Your rights
You have the right to:
- Know what data we collect about you
- Request deletion of your personal information
- Opt-out of certain data collection
To exercise these rights, contact us at our contact page.
Children’s privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact us
If you have questions about this privacy policy, please contact us at our contact page.