Last updated: January 2025
Who we are
We are an independent travel assistance service. We are not an airline, we are not affiliated with any airline, and we are not endorsed by or connected to any airline.
Our service helps travelers navigate the process of dealing with airline issues by connecting them with experienced travel specialists who can provide guidance and advocacy. We do not make bookings directly, and we do not have access to airline reservation systems.
Airline references
Airline names may appear on this website for descriptive purposes only. When we mention specific airlines, it is to help travelers find information relevant to their specific booking. We do not use airline logos.
Important: Our mention of any airline does not imply:
- Any affiliation with that airline
- Any endorsement by that airline
- Any authorization to represent that airline
- Any partnership with that airline
All airline names and trademarks referenced on this site are the property of their respective owners.
Trademark ownership
The following are registered trademarks of their respective owners:
- Delta Air Lines and the Delta logo are trademarks of Delta Air Lines, Inc.
- United Airlines and the United logo are trademarks of United Airlines, Inc.
- American Airlines and the American Airlines logo are trademarks of American Airlines, Inc.
- Southwest Airlines and the Southwest logo are trademarks of Southwest Airlines Co.
- Other airline names mentioned on this site are the property of their respective companies.
Nature of assistance
Our service provides:
- Guidance on navigating airline policies
- Connection with experienced travel agents
- Advocacy on behalf of travelers
- Information about options available
Our service does not guarantee:
- Specific refund amounts
- Fee waivers
- Flight changes or rebookings
- Any particular outcome
All outcomes depend on the applicable airline’s policies, fare rules, and the specific circumstances of each case. Airlines have final authority over refunds, changes, and other accommodations.
External information
The information on this website is general in nature. Airline policies change frequently, and specific policies vary by fare type, route, and airline discretion. We recommend verifying current policies directly with the airline before making decisions based on information from our site.
Call recording
Calls to our service may be recorded for quality assurance and training purposes. By using our service, you consent to such recording.
Contact
Questions about this disclaimer? Contact us at our contact page.