Last updated: January 2025
Acceptance of terms
By using this website or contacting our service, you agree to these Terms of Service. If you do not agree to these terms, please do not use our service.
Description of service
We are an independent travel assistance service. We help travelers navigate issues with their existing flight bookings by connecting them with experienced travel specialists. Specifically:
- We provide guidance on flight changes, cancellations, refunds, missed connections, and name corrections
- We connect you with agents who can help advocate for you with airlines
- We do not make flight bookings directly
- We are not an airline
- We are not affiliated with any airline
No guarantees
Important: We cannot guarantee any specific outcome. The results of any assistance depend on:
- The applicable airline’s policies
- Your specific fare type and ticket class
- The timing of your request
- Airline discretion in each case
We advocate for travelers, but we cannot override airline policy or guarantee refunds, fee waivers, or specific outcomes.
Geographic scope
Our service is designed primarily for US-based travelers with US-purchased tickets. International situations may have different limitations and regulations that may affect the assistance we can provide.
Permitted use
This website is for personal use only. You may not scrape, copy, or use this site for commercial purposes without our written permission.
Call recording
Calls to our service may be recorded for quality assurance, training, and accuracy purposes. By calling our service, you consent to such recording.
Intellectual property
The content on this website is owned by us. Airline names, trademarks, and logos referenced on this site are the property of their respective owners and are used here solely for descriptive purposes.
Limitation of liability
We are not liable for outcomes that depend on airline decisions. Our service provides assistance and advocacy, but final decisions rest with the airlines. We are not responsible for airline policies, actions, or inactions.
Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our service or your violation of these terms.
Governing law
These terms are governed by the laws of the state where you reside, or if outside the US, the laws of the State of Delaware.
Changes to terms
We may update these terms from time to time. Continued use of our service constitutes acceptance of any changes.
Contact us
Questions about these terms? Contact us at our contact page.